Claire Fairchild has been appointed as Head of Customer Care. This is a newly created position for the company as part of its drive to put the customer firmly at the centre of everything it does.
Extensive background in Customer Care
Claire has an extensive background in customer care, having previously held similar roles at Crest Nicholson and Cala Group. She’s also helped establish a research agency investigating customer experience post completion for over 100 UK-based regional housebuilders.
She takes the reins of Newland Homes’ existing Customer Care team and intends to empower them in their roles. She’ll introduce new data management systems, additional quality control checks and an expanded training programme.
Supportive working environment
Claire comments: “It’s clear that everyone at Newland Homes is working together to achieve a common goal. They want to do their best by their customers, staff and contractors. It’s a supportive working environment where you’re entrusted to make things happen. Everyone wants to deliver the company’s considerate, conscientious and crafted motto that they take great pride in. I see my new role as bringing out the best in everyone, in order to deliver a professional service throughout the full customer journey.”
Claire reports to Ian Hughes, Associate Construction Director at Newland Homes. He comments: “Claire will be a great asset to the Newland Homes team. She has extensive technical knowledge to help fully understand and resolve any purchaser questions. She is utterly client-focused and will go the extra mile to ensure the customer is placed at the heart of everything we do.”